Please allow up to 1-2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.

*During checkout you will see the total price, including taxes, shipping and handling charges, in US dollars before you place your order. Your credit card will be charged in US dollars according to the charges displayed during checkout.

MELT offers free standard shipping on all merchandise orders that are $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $5 for standard shipping. Expedited shipping is $35 for orders over $75. Expedited shipping is $30 for orders under $75. For standard orders, your total order delivery time will take between 2-5 business days, depending on the final delivery destination. For expedited shipping, your total order delivery time will be between 2-3 business days (depending on the method of shipment and final delivery destination). Please note we cannot guarantee expedited delivery to P.O. Boxes or rural zip codes.

Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a meltnaturals.com account. Log in to My Account and select Order History & Tracking to find out the status of your order. If your order has not arrived within the estimated delivery schedule above, please contact our Customer Experience team by email at hello@meltnaturals.com

If your purchase was made online, we can offer an exchange or refund onto your original method of payment or store credit via an e-gift card. Please know that our e-gift cards can be used both online and in store. Simply contact our Customer Experience team by email at hello@meltnaturals.com

Please contact our Customer Experience team by email at hello@meltnaturals.com for assistance with missing or damaged items.